MOVIAHOME HELP CENTER

Questions, Answered.

Find helpful details about orders, shipping, returns, product care, cooling comforters, plush blankets, discounts, and customer support.

NEED PERSONAL SUPPORT?

support@moviahome.com Monday–Friday · Replies within 1–2 business days
01

ORDER SUPPORT

Orders & Shipping

Processing, delivery, tracking, and shipping information.
How long does order processing take?

Orders are typically processed within one business day. Processing time is separate from the estimated delivery time shown after the order has shipped.

How long does standard delivery take?

Standard delivery generally takes 5–8 business days after shipment. Delivery estimates may be affected by carrier delays, weather, holidays, or destination.

Is standard shipping free?

Yes. MoviaHome provides free standard shipping on all orders. Any faster delivery options and their costs will be shown at checkout when available.

How can I track my order?

A shipping confirmation email with tracking information will be sent once your order leaves the warehouse. Tracking may take a short time to update after the label is created.

Contact support with your order number if tracking has not updated for several business days.

02

AFTER YOUR ORDER

Returns & Order Issues

Return support, damaged items, and order changes.
What is the 30-Night Trial?

The 30-Night Trial gives you time to decide whether your MoviaHome piece fits your home and comfort preferences.

Contact our support team within 30 days of delivery if you need return assistance. Final eligibility is determined according to the current Returns Policy.

How do I start a return?

Email support@moviahome.com with your order number, the item you would like to return, and the reason for the request.

Returned products must meet the eligibility and condition requirements stated in the MoviaHome Returns Policy. Please wait for return instructions before sending the item back.

What should I do if my item arrives damaged or incorrect?

Contact support as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging.

Our team will review the information and provide the appropriate replacement or resolution.

Can I change or cancel an order after placing it?

Contact support immediately if you need to change an address, product, size, color, or cancel an order.

We will try to help before fulfillment begins, but changes cannot be guaranteed once the order has been processed or shipped.

03

PRODUCT DETAILS

Products, Sizing & Care

Choosing, washing, and caring for your comfort pieces.
How should I choose the right size?

Start with your mattress size, then review the exact product dimensions shown on the product page.

Choose a larger size when you prefer more side coverage, share the bed, or want a more relaxed drape over the mattress.

Are MoviaHome products machine washable?

Many MoviaHome comforters and blankets are machine washable, but care instructions can vary by product.

Always follow the sewn-in care label and the care instructions shown on the individual product page. Use a washer with enough room for the item to move freely.

Will the color look exactly the same as it does online?

We aim to represent product colors as accurately as possible. Small differences may appear because of screen settings, lighting, photography, and natural variations in the material.

Where can I find material and certification information?

Material composition, construction, dimensions, and relevant certification information are listed on each product page.

Certification claims apply only to the product or material specifically identified on that page.

04

COOLING COMFORT

Breeze Cooling Comforter

Cooling feel, weight, layering, and seasonal use.
Does Breeze stay cold all night?

Breeze is not an active cooling device and is not designed to remain ice-cold throughout the night.

Its outer shell feels noticeably cool when it first meets the skin, while the lightweight construction is designed to feel less heat-trapping than heavier, warmth-focused bedding.

Cooling sensation can vary with room temperature, sheets, sleepwear, and individual body temperature.

How thick and fluffy is Breeze?

Breeze uses a lightweight, low-profile 125 GSM fill. It is designed to drape more lightly than a thick, puffy, or highly insulated comforter.

The lower loft is intentional and better suited to sleepers who prefer lighter coverage and less heat-trapping bulk.

Should I use a duvet cover with Breeze?

No duvet cover is required. Breeze is designed to be used directly as your cooling comforter.

Adding another fabric layer between your skin and the cool-touch shell may reduce the immediate cooling sensation.

Can Breeze be used throughout the year?

Many hot sleepers and people living in warmer homes may use Breeze throughout the year.

During colder weather, add a separate blanket or layer when more insulation is needed. Breeze itself is designed around cooler, lighter sleep rather than maximum warmth.

05

PLUSH COMFORT

Plush Blankets

Texture, warmth, product differences, and care.
What is the difference between Ripple and Embrace?

Ripple Plush Blanket has a flowing, wave-like texture with a more understated appearance.

Embrace Bubble Blanket features a rounded bubble texture and a more decorative, playful presence. Both are designed for soft, cozy comfort at home.

Are the plush blankets suitable for hot sleepers?

MoviaHome plush blankets are designed primarily for softness, warmth, sofa lounging, and cozy layering.

Hot sleepers looking for cooler overnight coverage may prefer the Breeze Cooling Comforter instead.

How should I wash a plush blanket?

Follow the sewn-in care label for the specific blanket. In general, use a gentle cycle, cold water, and mild detergent.

Avoid bleach and high heat, which may affect the softness and texture of the plush fibers.

06

CHECKOUT & SUPPORT

Discounts, Payment & Support

Discount codes, checkout, and contacting MoviaHome.
Which payment methods can I use?

Available payment methods are displayed securely at checkout. Options may vary according to your device, location, and payment provider.

Can discount codes be combined?

Only discounts specifically stated as combinable can be used together.

If a code does not apply, review its expiration date, product eligibility, minimum purchase requirement, and whether another discount is already active.

How do I contact MoviaHome customer support?

Email support@moviahome.com with your name, order number when applicable, and a clear description of how we can help.

The support team is available Monday through Friday and generally replies within 1–2 business days.

STILL NEED HELP?

We’re Here When You Need Us.

Send our support team a message with the details of your question, and we’ll help you from there.